Help Center
Support
Find answers to common questions below, or send us a message and we will get back to you within 24 hours.
Send us a message
We reply within 24 hours.
Account & Billing
How do I cancel my subscription?
Open the app → Settings → Manage Subscription. You can cancel at any time — your access continues until the end of the billing period.
I was charged but didn't receive my gems.
Please allow up to 5 minutes for purchases to process. If your gems haven't arrived after 10 minutes, contact us with your order ID.
How do I delete my account?
Go to Settings → Account → Delete Account inside the app. This permanently removes all your data. The action cannot be undone.
Characters & Chats
A character stopped remembering things.
Open Our Story for that character and check the Memories tab. You can refresh suggestions or manually add facts the character should know.
Can I reset a conversation?
Yes — open Chat Settings (swipe right on the conversation) and tap Reset Conversation. This clears the message history but keeps memories intact.
A character's response doesn't feel right.
You can report any message by long-pressing it and tapping Report. This helps us improve character quality.
Technical
The app is slow or crashing.
Try force-closing and reopening the app. If the issue persists, make sure you're on the latest version and contact support.
Voice calls aren't working.
Check that you've granted microphone permission to Ryxx in your phone's Settings. Voice calls require a stable internet connection.
I'm not receiving push notifications.
Check that notifications are enabled for Ryxx in your phone's Settings → Notifications. You can also re-enable notifications inside the Ryxx app settings.